Mr O will continue to fulfil customer orders and process returns/exchanges to the best of our ability. Due to the use of DHL for our deliveries, we may experience some delays depending on DHL service levels in your area. Below are updates to their delivery service
Your Mr O Jewellery, modern heirloom, will be dispatched within 1-2 working days. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.
International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them. Unfortunately as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.
On the occasion we offer promotional free delivery; the flat rate of shipping will be subsidised, however the charge of duties and import taxes will not.
For pieces that are Made to Order, please allow 14-21 working days for shipment.
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on earrings due to hygiene reasons, nor do we accept any made to order pieces back.
Please do contact us if you would like any information about a particular jewellery piece, whether it be further images, or if you would like to arrange an appointment at our studio.
We do not store credit card details nor do we share customer details with any 3rd parties.
Mr O, LTD // 8857704
Please email rodrigo@rodrigonewyork.com if you have any questions.
